Average Score (59 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

59 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Chloe P.06-23-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    They were able to schedule me quickly, perform service efficiently, and communication over the phone and through their text/website was thorough and prompt.

  • Carlos G.06-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Matthew M.06-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Great service, at my scheduled time and it took about as long as they estimated it would.

  • Bryan G.06-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    n/a

  • Gerald G.06-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Krystabella V.06-13-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    From setting up the appointment to walking into the front lobby we received great customer service. Daniel was welcoming and made sure all of our questions and needs were met

  • Joseph M.06-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    friendly staff, accurate time of when service would be completed

  • Kevin H.06-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Service fast, friendly and efficient.

  • Matt M.06-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    The representative I worked was very easy going and kept me at ease.

  • Zachary P.06-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Daniel did a great job at getting me updates and letting me know exactly how long it would be or my oil change. Even got me a charger for my phone when i needed it.